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From anywhere in the world to anywhere else

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An infant is below 2 years old at the time of return

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Jetabroad Customer Support

As Jetabroad is an Online Travel Agency please ensure all requests, urgent or otherwise, are made via our online form below which is monitored every day to ensure your request is serviced quickly and accurately.

If your travel is within the next 48-hours, or your journey has already commenced, you must contact the local airline office for any change requests.

What type of support do you require?

To make this request, please go to Manage Booking

Passenger Name Correction Request

Due to increased airline security, passenger names on tickets must match passport details. Its best to complete this short form with your instructions.

Please note:

  • The name on your travel document (passport) must match the name on your ticket at all times.
  • Middle names are required for itineraries involving travel to USA.
  • Most airlines do not allow name changes. Name corrections may be allowed at a fee.
  • To help us check with the airline if a name correction is required or allowed, please attach a copy of your passport and send us an email.
  • If the required change is in your Surname, due to a change of your marital status, please attach a copy of your marriage certificate as well.

Update Contact Details

Use this form if your contact details have changed since you made your booking.

Connecting City Accommodation Request

Please use this form when you are requesting accommodation where the airline has an overnight connection.

Passport Information

Please use this form when we have asked you to send your Passport Information.

Add Infant To Booking Request

Please use this form if you wish to add a new born infant to your booking. We will advise via email any airline costs and request your authority to proceed with the addition.

Flight Booking Question

Feedback

Phone enquiries

You can reach us by phone on the contact numbers below

Phone hours
Monday to Friday, 9am - 5pm (AEDT Sydney Time)

Phone

International
+61 2 8095 1050

Facsimile

International
+61 2 9475 4408
Phone hours
Monday to Friday, 9am - 5pm (AEDT Sydney Time)

Phone

NSW
02 8095 1050
QLD
07 3123 6161
ACT
02 8095 1050
TAS
03 6105 0237
VIC
03 8669 2754
NT
08 8986 7171
WA
08 6365 4510
SA
08 7123 2889
Head office
02 9410 3059

Facsimile

Australia
02 9475 4408

These are local Australian numbers and can only be dialled from within the country.

Phone hours
Monday to Friday, 9am - 5pm (AEDT Sydney Time)

Phone

Auckland
09 280 3331
Wellington
04 974 9207
Christchurch
03 974 9202

Facsimile

New Zealand
09 353 1440

These are local New Zealand numbers and can only be dialled from within the country.

Phone hours
Monday to Friday, 11pm - 7am (UTC/GMT Time)

Phone

UK
+44 3308 084883

Facsimile

International
+61 2 9475 4408
Phone hours
Monday to Friday, 9am - 5pm (AEDT Sydney Time)

Phone

Singapore
+65 3158 2939

Facsimile

International
+61 2 9475 4408
Phone hours
Monday to Friday, 9am - 5pm (AEDT Sydney Time)

Phone

Hong Kong
+852 3018 4026

Facsimile

International
+61 2 9475 4408

JETABROAD PTY LIMITED

PO Box 696
Chatswood NSW 2057
Australia

SERVICING:

  • www.jetabroad.com
  • www.jetabroad.com.au
  • www.jetabroad.co.nz
  • www.jetabroad.co.uk
  • www.jetabroad.eu

Name Correction

Due to ticketing methods, Customs/Immigration requirements and reasons of security, airlines require that the passenger names on the ticket are identical to those in the passport. Airlines will refuse boarding due to name errors.

The process of correcting the name provided in the booking (and therefore reflected on your ticket) is governed by the individual airline’s policy and the multiple steps involved are then processed by Jetabroad. Unfortunately, name corrections do not follow common sense - Jetabroad is not permitted to re-open a ticket and edit the name provided. In many cases, the airline requires a process involving the cancellation of the original ticket(s) and the issuance of new ticket(s).

The cost to process a name correction will include the airline change fee plus any applicable fare and tax differences (if a new ticket is required) and a Jetabroad fee of AUD$150 per ticket.

Please note, Jetabroad does not modify the names provided during the online booking process. Ticket creation, including passenger names, is an automated process based on the information provided by the person booking, and all inputs are recorded in our system files.

You can use this form to provide the details of the name change request. By clicking 'Continue', you authorise Jetabroad to review the airline conditions and to charge the credit card used to make your booking the cost to make the necessary name correction. Alternatively, you can return to the 'Help page' and instead, request a cancellation.

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